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Privacy Policy

Last Updated: July 2026

1. Information We Collect

We collect information that you provide directly to us when registering for an account, subscribing to our services, or contacting us for support. This includes:

  • Your name, email address, password, and subscription role.
  • Payment details processed securely through our third-party billing processor (Stripe).
  • Customer service records and communication history.

2. How We Use Your Information

We use the collected information for purposes including:

  • Providing, maintaining, and improving the audio streaming and video playback services.
  • Processing your subscription plan payments and managing renewals.
  • Communicating with you regarding system announcements, administrative updates, or customer support queries.
  • Ensuring account security and preventing fraudulent or unauthorized activities.

3. Data Security & Encryption

We prioritize the security of your personal data. We use industry-standard encryption and authenticated sessions to protect your information against unauthorized access, alteration, or disclosure.

4. Cookies & Local Storage

We use browser-based local storage and cookie tokens to store authenticated session identifiers, audio playback queue states, and user display settings. This ensures you remain signed in and your media position is remembered across visits. You can disable cookies in your browser settings, but some features may not function correctly.

5. Third-Party Services

We utilize third-party integrations to assist in serving you:

  • Cloud hosting: Account authentication, database, and file storage.
  • Cloudinary: Content delivery of media files.
  • Stripe: Secure checkout and subscription management. Payment details are sent directly to Stripe and are never stored on our servers.

6. Your Rights & Choices

You have the right to request access to the personal data we hold about you, request corrections to any inaccurate information, or request the deletion of your account. You can delete your account at https://www.shaklefordrecords.com/delete-account, manage settings in your user profile, or contact us at ShaklefordRecords@gmail.com.